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Access issues generally arise from logging into too many Harvard platforms in the same time period, which means numerous session cookies are in various session states. Clearing session cookies will resolve access issues 90% of the time. Clear session cookies via your browser settings menu. To keep access issues at bay, clear session cookies often.
If still experiencing access issues please verify the following:
2. You are logged in with your Harvard Key
3. You can navigate to the Library Reserves list in the left menu panel
4. You can click on Library Reserves and see the list of materials
If, after taking these steps there are still issues, please email Gutman Library Ask Us to tell us which course you're enrolled in and a description of the problem you are encountering. We will work with HGSE IT, teaching teams, and others, to troubleshoot your access issues.
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Gutman librarians are available to answer your questions Monday - Friday, 9am - 5pm EST.
Email: Use our Ask Us form
Drop in on Gutman's 2nd floor: Monday - Friday, 9am - 5pm EST.
Need more in-depth research help? Make a virtual appointment to work with a research librarian.
To schedule a time, use the Gutman Library Research Appointment tool.