Browse:
Try clearing your session cookies using your browser's settings. This will resolve most access problems. We suggest clearing your session cookies often to proactively avoid the problem. Clearing your session cookies helps because various Harvard platforms and integrated tools all have different "time out" periods for your Harvard Key credentials (e.g., Canvas, Library Reserves Tool, HOLLIS, etc. all time out at different periods.)
If you cleared your cookies and are still experiencing access issues please verify the following:
If, after taking these steps there are still issues, you can try using the "Report Broken Link" in the Library Reserves Tool or submit an Ask Us form and tell us which course you're enrolled in and a description of the problem you are encountering. Including a screenshot is very helpful. We will work with HGSE IT, teaching teams, and others, to troubleshoot your access issues.
Was this helpful? 0 0
From May 20th-August 1st 2024, no drop-ins. Virtual appointments and email only.
Email: Use our Ask Us form
Need more in-depth research help? Make a virtual appointment to work with a research librarian.
To schedule a time, use the Gutman Library Research Appointment tool.